Service terms · Summary draft for professional review

Clear expectations protect everyone.

This page summarises Pratipala's intended operating terms. It is not a substitute for the signed membership agreement, support plan, consent record and any provider-specific terms.

Nature of service

Pratipala provides non-medical senior lifestyle support, companionship, practical coordination and family assurance. Pratipala is not a hospital, ambulance, emergency-response, nursing, medical, legal, financial-advisory, transportation or continuous-attendant service.

Membership and acceptance

Service begins only after assessment, geographical confirmation, the senior's willingness and appropriate consent, an agreed support plan, accepted pricing and receipt of required payment. Listed memberships cover one senior and begin with a three-month minimum unless the signed agreement states otherwise.

Schedules and service hours

Visits, calls and accompaniment are planned in advance. Timing can change because of traffic, safety, staff illness or events outside reasonable control. Priority urgent coordination is available only during published service hours and does not guarantee physical attendance or emergency outcome.

Third-party services and costs

Transport, medicine, diagnostics, professional care, repairs, purchases and other third-party costs are extra. Third parties remain responsible for their work. Pratipala may help source and coordinate them after approval but does not guarantee their clinical or professional outcome.

Money, credentials and decisions

Care Partners do not withdraw cash, use or request ATM/UPI PINs, OTPs or passwords, sign documents, make financial or legal decisions, or take custody of valuables. Care Partners do not transport members in personal vehicles.

Health and emergencies

Care Partners do not diagnose, prescribe, administer medicine or perform nursing procedures. In an urgent situation, Pratipala may contact an ambulance, emergency provider, authority or authorised family contact according to the available information and agreed escalation plan.

Cancellation, pauses and changes

Notice periods, rescheduling, unused inclusions, payment dates, plan changes, refunds and termination will be stated in the signed membership agreement. A service may be paused or ended where safety, consent, non-payment, misrepresentation, harassment or scope mismatch makes continued service unsuitable.

Questions

Discuss any term before enrolment by emailing hello@pratipala.com or calling +91 91006 92484.